A few reasons for contact centers to switch to the Cloud In a recent study of consumers trying to resolve issues with company contact centers,… Read More »A few reasons for contact centers to switch to the Cloud
For optimal success you need to change at the speed of your customer. Recently, I had a conversation with a decision maker and I suggested… Read More »Change at the speed of your customer
Case study mortgage lending & real estate: In 2013, a mortgage broker realized that the lending industry seem to be about 5 to 10 years… Read More »Case study mortgage lending & real estate
Solutions for Call Centers Today’s consumer demands a lot from contact centers. Customer service on all levels of communications. Having a personalized experience while resolving their… Read More »Solutions for Call Centers