The importance of working with a good company
Do you know the importance of working with a good company? One of the useful work practices I learned early on was to always put… Read More »The importance of working with a good company
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Gerry Cordero
Planning for disaster
Planning For Disaster As I watched the recent California wildfires on TV, I can’t help but think about how I would be able to recover… Read More »Planning for disaster
Your business and cybersecurity
In order to scale your business, you need to be confident about your cybersecurity. Cyber threats are constantly evolving and come in many different forms.… Read More »Your business and cybersecurity
Technology that will help small to medium sized businesses today
Is there specific technology that will help small to medium sized businesses today? Technology is changing faster than ever. Thanks to technology, the global business… Read More »Technology that will help small to medium sized businesses today
Contact Centers are not doing enough to integrate to the Cloud.
Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind. A few years ago, it was hard to imagine not… Read More »Contact Centers are not doing enough to integrate to the Cloud.
What makes a successful BPO and contact center
What makes a successful BPO and contact center? Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by… Read More »What makes a successful BPO and contact center
A few reasons for contact centers to switch to the Cloud
A few reasons for contact centers to switch to the Cloud In a recent study of consumers trying to resolve issues with company contact centers,… Read More »A few reasons for contact centers to switch to the Cloud
Change at the speed of your customer
For optimal success you need to change at the speed of your customer. Recently, I had a conversation with a decision maker and I suggested… Read More »Change at the speed of your customer
Case study mortgage lending & real estate
Case study mortgage lending & real estate: In 2013, a mortgage broker realized that the lending industry seem to be about 5 to 10 years… Read More »Case study mortgage lending & real estate
Solutions for Call Centers
Solutions for Call Centers Today’s consumer demands a lot from contact centers. Customer service on all levels of communications. Having a personalized experience while resolving their… Read More »Solutions for Call Centers
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